Tina's Sparkle Clean

Terms and Conditions

Terms and Conditions for Tina’s Cleaners

Effective Date: 01/01/2026

Welcome to Tina’s Cleaners. These Terms and Conditions (“Terms”) govern your use of our cleaning services, whether through our defined service plans or one-off bookings. By booking or using any service provided by Tina’s Cleaners, you agree to be bound by these Terms. Please read them carefully.

1. Services Offered

1.1 Service Plans:
Tina’s Cleaners offers structured cleaning plans designed for consistent home maintenance and deep cleaning:

  • Housekeeping Mini Plan (HMP) Ret (Re-touch): This maintenance plan includes three (3) monthly visits of three (3) hours each, totaling nine (9) hours per month. It focuses on light re-touch cleaning, including straightening rooms, dusting visible surfaces, wiping key areas, refreshing bathrooms, and a quick vacuum and mop.
  • Good as Gold Clean (GGC): This is a once-monthly seven (7) hour deep cleaning plan. It focuses on removing buildup, detailed dusting throughout, thorough scrubbing of kitchens and bathrooms, and finishing floors.
  • Next-Level Attention & Build-Up (NADB12): This comprehensive deep cleaning plan provides twelve (12) hours of service per month, split into two (2) monthly sessions of six (6) hours each. It offers an intensive focus on kitchens, bathrooms, baseboards, and floors, designed for consistent deep cleanliness.

1.2 Combining Plans: For optimal results and a consistently spotless home, clients may choose to combine the Housekeeping Mini Plan (HMP) Ret with a Good as Gold Clean (GGC). This strategy ensures regular maintenance alongside periodic deep cleaning.

1.3 One-Off & Flexible Bookings: Clients can also book one-off cleaning services through our booking system.

  • Minimum Hours: All one-off bookings require a minimum of four (4) hours of service.
  • Travel Fee: A non-refundable travel fee of £16 will be applied to all one-off and flexible bookings. This fee is separate from the hourly service rate and covers travel expenses.

2. Booking & Confirmation Process

2.1 Booking Requests: All bookings made via our website or booking system are considered requests. Your booking is not fully confirmed until Tina’s Cleaners has contacted you directly by phone or text message to verify the details.

2.2 Confirmation Contact: Tina’s Cleaners will contact you at the phone number provided during booking to confirm your date, time, and service details. Please ensure your contact information is accurate.

  • Confirmation Phone: +44 7428 198545

2.3 Rescheduling & Adjustments: As a human-based service, unforeseen circumstances (such as staff illness, traffic delays, or equipment issues) may occasionally necessitate last-minute adjustments to our schedule. While we commit to making our best efforts to adhere to all confirmed bookings, Tina’s Cleaners reserves the right to reschedule or adjust service times. We will always communicate any necessary changes to you as promptly as possible.

3. Pricing & Payments

3.1 Service Rates: Service rates for plans are fixed monthly. One-off bookings are charged at an hourly rate, with a minimum of 4 hours. Specific pricing will be provided at the time of booking or plan selection.

3.2 Travel Fee: A non-refundable travel fee of £16 applies to all one-off and flexible bookings. This fee is due at the time of booking confirmation and is not refundable once the service is scheduled.

3.3 Payment Terms:

  • One-Off Bookings: Full payment, including the £16 travel fee, is required at least 48 hours prior to the scheduled service time.
  • Service Plans: Monthly plan fees are due on the 1st of each month.
  • Invoices: Invoices will be issued electronically.
  • Late Payments: Tina’s Cleaners reserves the right to charge a late payment fee or suspend services for overdue accounts.

4. Cancellation, Rescheduling & No-Show Policy

4.1 Cancellation by Client:

  • 48 Hours Notice: For all bookings (plans and one-off), a minimum of 48 hours’ notice is required for cancellation or rescheduling without charge.
  • Less than 48 Hours Notice: If you cancel or reschedule with less than 48 hours’ notice, a cancellation fee equivalent to 50% of the service cost will be charged.
  • Less than 24 Hours Notice: If you cancel or reschedule with less than 24 hours’ notice, a cancellation fee equivalent to 100% of the service cost will be charged.
  • Non-Refundable Travel Fee: The £16 travel fee for one-off bookings is non-refundable once the service is scheduled, regardless of cancellation notice.

4.2 No-Show by Client: If our cleaning team arrives at your property and cannot gain access or perform the service due to client’s absence or unpreparedness, 100% of the service cost will be charged as a no-show fee.

4.3 Cancellation by Tina’s Cleaners: In the rare event that Tina’s Cleaners must cancel a service due to unforeseen circumstances, we will provide as much notice as possible and offer to reschedule at your earliest convenience or provide a full refund for the cancelled service.

5. Service Execution

5.1 Scope of Work: The scope of work for each service (HMP Ret, GGC, NADB12, or one-off) is as described on our website and in these Terms. Any requests for additional tasks outside the agreed scope must be communicated in advance and may incur additional charges.

5.2 Exclusions:
Our services do not include:

  • Cleaning of bio-hazardous materials (e.g., blood, bodily fluids).
  • Exterior window cleaning (unless specifically agreed upon).
  • Heavy lifting of furniture or appliances.
  • Specialized cleaning requiring specific certifications (e.g., mould remediation, pest control).
  • Cleaning of areas infested with pests.
  • Cleaning of areas that pose a health or safety risk to our staff.

5.3 Access Requirements: The client must ensure clear and safe access to the property at the scheduled service time. This includes providing keys, access codes, or ensuring someone is present to grant entry. If our team cannot access the property, a no-show fee may apply.

5.4 Customer Responsibilities:
To ensure an efficient and safe cleaning service, clients are responsible for:

  • Clearing Clutter: Removing excessive clutter from surfaces and floors to allow our team to clean effectively.
  • Safe Workspace: Providing a safe working environment, free from hazards.
  • Disclosing Hazards: Informing Tina’s Cleaners of any known hazards, dangerous conditions, or fragile items within the property.
  • Securing Valuables: Securing or removing any valuable, fragile, or sentimental items prior to the service. Tina’s Cleaners is not responsible for items that are not secured.
  • Pets Policy: While we love animals, for the safety of our staff and your pets, we request that all pets be secured or removed from the areas being cleaned during service hours. Please inform us in advance if pets will be present.
  • Cleaning Products & Equipment: Tina’s Cleaners typically provides all necessary cleaning products and equipment. If you have specific products you wish us to use (e.g., for allergies, specific surfaces), please inform us in advance. We cannot guarantee the effectiveness or safety of client-provided products. We reserve the right to substitute products if client-provided ones are deemed unsafe or unsuitable.

5.5 Health & Safety: Tina’s Cleaners prioritizes the health and safety of our staff. We reserve the right to refuse or stop work if conditions at the property are deemed unsafe, unhealthy, or pose a risk to our team.

5.6 Service Time vs. Results: While we strive for excellence, the time booked for a service (especially deep cleans) represents the allocated effort. For properties with significant buildup or specific challenges, achieving a “perfect” result may require additional time or subsequent services beyond the initial booking.

5.7 Late Arrival: While we aim for punctuality, unforeseen circumstances may cause our team to arrive late. We will inform you as soon as possible if a delay is anticipated. Any significant delay will be compensated by extending the service time or offering a pro-rata refund for the lost time.

6. Satisfaction Guarantee & Complaints

6.1 Satisfaction Policy/Re-clean: If you are not satisfied with any aspect of our cleaning service, you must notify Tina’s Cleaners within 24 hours of the service completion. We will review your concerns and, if deemed appropriate, arrange a re-clean of the affected areas at no additional charge. This guarantee does not apply if the dissatisfaction is due to factors outside our control (e.g., client’s failure to clear clutter, pre-existing damage).

6.2 Damage & Breakage: In the unlikely event of damage or breakage caused by Tina’s Cleaners staff during a service, you must notify us within 24 hours of the service completion.

  • Procedure: Please provide photographic evidence and a detailed description of the damage.
  • Limitation of Liability: Tina’s Cleaners carries public liability insurance to cover accidental damage. Our liability for any damage or loss is limited to the amount covered by our insurance policy. We are not liable for damage to items that were not secured or disclosed as fragile.
  • Insurance Statement: Tina’s Cleaners holds appropriate public liability insurance for all services provided.

7. Service Plans Specific Terms

7.1 Billing & Renewals: Service plans are billed monthly and automatically renew on the 1st of each month unless cancelled in accordance with these Terms.

7.2 Pausing a Plan: Clients may request to pause their service plan for a specified period. Requests must be made with at least 15 days’ notice. Terms for pausing (e.g., minimum pause duration, impact on billing) will be discussed and agreed upon individually.

7.3 Missed Visits: If a scheduled visit within a plan is missed due to client’s fault (e.g., no access, late cancellation), it will be charged as per the cancellation policy (Section 4). Missed visits cannot typically be carried over to the next month or refunded.

7.4 Changes to Hours/Plan: Any requests to change the hours or type of service plan must be made with at least 7 days’ notice and are subject to availability and revised pricing.

7.5 Minimum Term: All service plans operate on a month-to-month basis. Clients wishing to cancel a plan must provide at least 30 days’ written notice prior to their next billing date.

8. Data Protection & Privacy

Tina’s Cleaners is committed to protecting your privacy and personal data in compliance with GDPR. We collect and process your personal information (name, address, contact details, payment information) solely for the purpose of providing our services, managing your account, and communicating with you. We do not share your data with third parties for marketing purposes. For full details, please refer to our Privacy Policy.

9. Communications

By using our services, you consent to receive communications from Tina’s Cleaners via phone, SMS, WhatsApp, and email regarding your bookings, service updates, and account information.

10. General Legal Provisions

10.1 Force Majeure: Tina’s Cleaners shall not be liable for any failure or delay in performing its obligations where such failure or delay results from any cause that is beyond our reasonable control (e.g., natural disasters, acts of government, pandemics, severe weather).

10.2 Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10.3 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

10.4 Entire Agreement: These Terms and Conditions constitute the entire agreement between you and Tina’s Cleaners regarding the provision of services and supersede all prior agreements and understandings.

10.5 Updates to Terms: Tina’s Cleaners reserves the right to update or modify these Terms at any time. Any changes will be posted on our website, and the “Effective Date” will be updated. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

Thank you for choosing Tina’s Cleaners. We look forward to providing you with exceptional cleaning services.