Tina's Sparkle Clean

Privacy & Cookies Policy

Privacy & Cookies Policy (UK)

Last Updated: 01/01/2026

This Privacy & Cookies Policy describes how Tina’s Cleaners (“we”, “us”, or “our”), a house cleaning business based in the UK, collects, uses, and protects your personal data when you use our website, booking system, contact us via forms, WhatsApp, or phone, and when we provide our cleaning services.

We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Tina’s Cleaners is a UK-based house cleaning service offering a range of cleaning plans and one-off bookings. Contact Phone: +44 7428 198545
Email: tinascleanerslondon@gmail.com
Business Address: tinascleanerslondon.com

2. Scope of This Policy

This policy applies to all personal data collected through:

  • Our website (tinascleaners.com)
  • Our online booking system
  • Contact forms on our website
  • Communications via WhatsApp
  • Phone calls
  • Email correspondence
  • During the provision of our cleaning services

3. Definitions

  • Personal Data: Any information relating to an identified or identifiable living individual.
  • Data Subject: The individual to whom the personal data relates (i.e., you).
  • Controller: The entity that determines the purposes and means of processing personal data (Tina’s Cleaners).
  • Processor: An entity that processes personal data on behalf of the Controller.
  • ICO: The Information Commissioner’s Office, the UK’s independent authority set up to uphold information rights.
  • UK GDPR: The UK General Data Protection Regulation.
  • PECR: The Privacy and Electronic Communications Regulations.

4. What Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

  • Identity Data: Includes your first name, last name, and title.
  • Contact Data: Includes your email address, telephone number (mobile and/or landline), billing address, and the address where cleaning services are to be performed.
  • Financial Data: We do not directly store your payment card details. All payment transactions are processed securely by third-party payment processors. We receive confirmation of payment but not your full card details.
  • Service Data: Includes details of the services you have booked, your cleaning preferences, access instructions for your property, property details (e.g., number of rooms, specific cleaning requests), and any feedback you provide.
  • Communication Data: Records of your communications with us via contact forms, WhatsApp, phone calls, and emails. This may include metadata (e.g., time and date of communication).
  • Technical Data : If we implement website analytics or advertising, this may include your Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Usage Data : If we implement website analytics, this may include information about how you use our website, products, and services.
  • Marketing and Communications Data : If we introduce marketing communications, this would include your preferences in receiving marketing from us and your communication preferences.

5. How We Collect Your Personal Data

We use different methods to collect data from and about you, including:

  • Direct Interactions: You provide us with your Identity, Contact, Financial, Service, and Communication Data when you:
    • Book a cleaning service through our website or directly.
    • Fill out a contact form on our website.
    • Contact us via WhatsApp or phone.
    • Correspond with us by email.
    • Provide feedback on our services.
    • [Future/Optional] Subscribe to our newsletter or marketing communications.
  • Automated Technologies or Interactions (Future/Optional): As you interact with our website, we may automatically collect Technical and Usage Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookies section below for more details.
  • Third Parties: We may receive Financial Data from third-party payment processors (e.g., Stripe, PayPal) to confirm your payments.

6. Purposes for Which We Use Your Personal Data and Lawful Bases (UK GDPR)

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Lawful Basis: Performance of a contract with you.

Privacy & Cookies Policy (UK)

Last Updated: [INSERT DATE]

This Privacy & Cookies Policy describes how Tina’s Cleaners (“we”, “us”, or “our”), a house cleaning business based in the UK, collects, uses, and protects your personal data when you use our website, booking system, contact us via forms, WhatsApp, or phone, and when we provide our cleaning services.

We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Tina’s Cleaners is a UK-based house cleaning service offering a range of cleaning plans and one-off bookings. Contact Phone: +44 7428 198545
Email: tinascleanerslondon@gmail.com
Business Address: tinascleanerslondon.com

2. Scope of This Policy

This policy applies to all personal data collected through:

  • Our website (tinascleaners.com)
  • Our online booking system
  • Contact forms on our website
  • Communications via WhatsApp
  • Phone calls
  • Email correspondence
  • During the provision of our cleaning services

3. Definitions

  • Personal Data: Any information relating to an identified or identifiable living individual.
  • Data Subject: The individual to whom the personal data relates (i.e., you).
  • Controller: The entity that determines the purposes and means of processing personal data (Tina’s Cleaners).
  • Processor: An entity that processes personal data on behalf of the Controller.
  • ICO: The Information Commissioner’s Office, the UK’s independent authority set up to uphold information rights.
  • UK GDPR: The UK General Data Protection Regulation.
  • PECR: The Privacy and Electronic Communications Regulations.

4. What Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

  • Identity Data: Includes your first name, last name, and title.
  • Contact Data: Includes your email address, telephone number (mobile and/or landline), billing address, and the address where cleaning services are to be performed.
  • Financial Data: We do not directly store your payment card details. All payment transactions are processed securely by third-party payment processors. We receive confirmation of payment but not your full card details.
  • Service Data: Includes details of the services you have booked, your cleaning preferences, access instructions for your property, property details (e.g., number of rooms, specific cleaning requests, presence of pets), and any feedback you provide.
  • Communication Data: Records of your communications with us via contact forms, WhatsApp, phone calls, and emails. This may include metadata (e.g., time and date of communication).
  • Technical Data: If we implement website analytics or advertising in the future, this may include your Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Usage Data: If we implement website analytics in the future, this may include information about how you use our website, products, and services.
  • Marketing and Communications Data (Future/Optional): If we introduce marketing communications in the future, this would include your preferences in receiving marketing from us and your communication preferences.

5. How We Collect Your Personal Data

We use different methods to collect data from and about you, including:

  • Direct Interactions: You provide us with your Identity, Contact, Financial (indirectly via processor), Service, and Communication Data when you:
    • Book a cleaning service through our website booking system or directly.
    • Fill out a contact form on our website.
    • Contact us via WhatsApp or phone (+44 7428 198545).
    • Correspond with us by email (tinascleanerslondon@gmail.com).
    • Provide feedback on our services.
    • Subscribe to our newsletter or marketing communications.
  • Automated Technologies or Interactions (Future/Optional): As you interact with our website, we may automatically collect Technical and Usage Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookies section below for more details. Currently, we only use strictly necessary cookies.
  • Third Parties: We receive Financial Data from third-party payment processors (e.g., Stripe, PayPal) to confirm your payments.

6. Purposes for Which We Use Your Personal Data and Lawful Bases (UK GDPR)

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a contract: This means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
  • Legitimate Interest: This means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
  • Comply with a legal obligation: This means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
  • Consent: This means you have given your clear consent for us to process your personal data for a specific purpose.